TERMS AND CONDITIONS
Effective September 30, 2026
These Terms and Conditions govern your use of the Trainer Pro website and the personal training services offered by Trainer Pro Inc. Please read them carefully before using our website, booking a complimentary session, purchasing a package, or participating in our services.
1. About Trainer Pro
Trainer Pro Inc. provides and coordinates personal training services in Canada, currently focused on Toronto and the Greater Toronto Area. Services may be delivered in a client’s home, condominium gym, building amenity space, or another approved training location, subject to trainer availability and location rules.
Trainer Pro Inc. can be contacted at 290 Caldari Rd, Vaughan, Ontario L4K 4J4, by email at hello@trainerpro.ca, or by telephone at +1 (647) 775 0775.
2. Acceptance of These Terms
By using trainerpro.ca, submitting an inquiry, booking a complimentary session, purchasing a personal training package, or participating in Trainer Pro services, you acknowledge that you have read and understood these Terms.
A package purchase may also be governed by a separate written client service agreement, package confirmation, invoice, payment authorization, or other written document. Those documents form part of your agreement with Trainer Pro. If there is a conflict regarding a specific package term, the signed or otherwise accepted client service agreement will govern that package, subject always to rights that cannot legally be waived.
3. Services We Offer
Trainer Pro offers personalized fitness services that may include one on one personal training, semi private personal training, personal training in homes and condominium gyms, strength training, weight loss focused training, training for seniors, training for men and women, prenatal and postpartum fitness where appropriate, progress tracking, accountability support, and general nutrition guidance.
Programs are individualized around the client’s goals, current fitness level, training history, available space, available equipment, schedule, and relevant health or movement considerations. Availability varies by location and trainer schedule.
4. Complimentary First Session
Trainer Pro may offer eligible prospective clients a complimentary first personal training session. The first session is genuinely free when offered as such on our website or confirmed by our team. No purchase is required to attend the complimentary session unless different terms are clearly disclosed before booking.
The complimentary session has no cash value. Trainer Pro may reasonably limit the offer to one complimentary session per prospective client and may reschedule or decline a session where availability, safety, inaccurate information, or other legitimate circumstances require it.
5. Trainer Matching and Trainer Qualifications
Trainer Pro matches clients with trainers based on considerations such as location, availability, fitness goals, training experience, coaching style, and client preferences. We may consider a preference for a male or female trainer where requested, but a specific trainer or trainer gender cannot always be guaranteed.
Trainer Pro requires trainers in its network to meet qualification and compliance standards established by Trainer Pro. Trainers may provide services as independent contractors. Their contractor status does not remove Trainer Pro’s obligations under an applicable client agreement.
6. Trainer Replacement
If an assigned trainer becomes unavailable, changes schedule, moves, becomes injured, or can no longer continue with the client, Trainer Pro will make reasonable efforts to provide another suitable trainer.
If a client believes a trainer is not the right fit, the client may contact Trainer Pro and request a rematch. Trainer Pro will make reasonable efforts to find another suitable trainer based on the client’s location, goals, and availability.
7. Client Health and Safety Responsibilities
Physical exercise involves inherent risks. Before beginning or continuing a training program, clients are responsible for considering whether they are medically and physically able to participate safely.
Clients must disclose information that may reasonably affect safe exercise, including relevant injuries, medical conditions, surgeries, pregnancy, physical limitations, mobility concerns, physician restrictions, or medications that materially affect exercise. Clients should seek advice from an appropriate regulated health professional when they have concerns about whether exercise is safe for them.
A client should stop exercising and promptly inform the trainer if the client experiences chest pain, faintness, unusual shortness of breath, dizziness, significant pain, or another unusual physical symptom. A trainer may modify or stop a session where reasonably necessary for safety.
8. Fitness Services Are Not Medical Care
Trainer Pro provides fitness instruction, coaching, exercise programming, and accountability. Unless a specific trainer separately holds an applicable regulated health care credential and expressly provides services in that regulated capacity, Trainer Pro services are not medical treatment, physiotherapy, chiropractic treatment, psychotherapy, dietetic treatment, or another regulated health care service.
Information provided by Trainer Pro is not a substitute for medical advice, diagnosis, or treatment.
9. Nutrition Guidance
Certain Trainer Pro packages may include personalized nutrition guidance or a nutrition plan. Unless the service is expressly provided by an appropriately regulated professional, this information is general fitness and lifestyle guidance and is not medical nutrition therapy.
Clients with allergies, diagnosed medical conditions, eating disorders, diabetes, pregnancy related dietary concerns, or other medical nutrition needs should consult an appropriate regulated health professional.
10. Packages, Pricing, and Taxes
Trainer Pro currently offers personal training packages that generally run for approximately 3 to 6 months. Pricing depends on the package, training format, location, frequency, promotions, and other disclosed factors.
Before purchase, the client will be informed of the package price, number of sessions, applicable taxes, payment schedule, training format, and other material terms. Unless expressly stated otherwise, prices are in Canadian dollars and applicable taxes are additional.
Website pricing may state a starting price. The final package price communicated and accepted before purchase governs the transaction.
11. Package Purchase and Payment Plans
A Trainer Pro package is a purchase of a defined set of personal training services. A payment plan allows the package price to be paid over time and does not convert the package into a pay as you go arrangement.
Where Trainer Pro advertises zero percent financing, Trainer Pro does not charge interest solely because the client uses the applicable Trainer Pro payment schedule. Any payment option, fee, or charge that applies to a purchase will be disclosed before the client commits to it.
Where required by applicable Ontario consumer protection law, Trainer Pro will make available an instalment option that satisfies the legal requirements applicable to personal development services.
12. Payment Authorization
If a client authorizes Trainer Pro or its payment processor to keep a payment method on file, the client authorizes scheduled charges according to the payment schedule accepted for the package.
Scheduled payments may continue according to the accepted package agreement even when the client uses sessions at a slower pace, except where the package is cancelled, adjusted, suspended, or refunded in accordance with the client agreement, these Terms, or applicable law.
Trainer Pro will not impose an undisclosed fee. Any late charge or other fee must be clearly disclosed in the applicable client agreement before purchase and must be permitted by law.
13. Ontario Consumer Protection Rights
Nothing in these Terms limits any right or remedy that cannot legally be waived under applicable consumer protection legislation.
Where Ontario personal development services rules apply, the applicable agreement will be provided in writing and will include the information and consumer rights required by law. Trainer Pro will not require or accept payment in circumstances where applicable law prohibits doing so.
14. Statutory Cooling Off Period
Where the Ontario Consumer Protection Act, 2002 applies to a personal development services agreement, an eligible consumer may cancel the agreement without giving a reason within the statutory cooling off period. Under the law currently in force as of the effective date of these Terms, that period is generally 10 days after the later of receiving the written agreement and the day all services are available.
Any statutory cancellation right is separate from Trainer Pro’s voluntary 30 Day Money Back Guarantee. If applicable law provides a greater right than these Terms, the legal right will apply.
15. 30 Day Money Back Guarantee
Trainer Pro offers a voluntary 30 Day Money Back Guarantee on eligible personal training packages unless different written terms that are more favourable to the client are provided at purchase.
An eligible client may request cancellation within 30 calendar days after the package purchase date. When the guarantee applies, Trainer Pro will cancel future scheduled payments relating to the cancelled unused portion of the package and refund amounts already paid that are attributable to unused sessions.
Completed sessions and sessions properly charged under the 24 hour cancellation policy are treated as used sessions and are not refundable under this voluntary guarantee. No separate cancellation penalty will be charged solely because the client uses the 30 Day Money Back Guarantee.
This voluntary guarantee does not reduce any statutory cancellation or refund right.
16. Cancellation After 30 Days
After the voluntary 30 Day Money Back Guarantee period, a client may contact Trainer Pro to request cancellation of the unused portion of a package. Subject to the specific client agreement and applicable law, Trainer Pro may refund amounts actually paid and attributable to unused sessions and cancel future payments attributable to cancelled unused services.
Completed sessions and sessions properly charged as late cancellations are not unused sessions. Nothing in this section limits a statutory cancellation or refund right.
17. Scheduling and Availability
Training appointments are arranged based on the client’s availability, the assigned trainer’s availability, the training location, and other practical considerations. Trainer Pro does not guarantee that every requested time will be available.
Clients may train at different frequencies depending on the package, trainer schedule, and client preferences. A schedule may be adjusted by agreement when circumstances change.
18. 24 Hour Cancellation Policy
Clients should provide at least 24 hours notice when cancelling or rescheduling a scheduled session. If less than 24 hours notice is provided, Trainer Pro may count the appointment as a used session.
Trainer Pro may consider reasonable exceptions for emergencies or exceptional circumstances. Nothing in this policy removes a right that cannot legally be waived.
19. Unused Sessions and Session Availability
Trainer Pro’s business policy is that eligible unused session value is not forfeited simply because a client’s training pace changes. Clients may use sessions at a pace that fits their circumstances, subject to trainer availability, the applicable client agreement, and applicable law.
Where consumer protection law limits the permitted duration of a personal development services agreement or requires a new agreement, renewal, or other documentation before services continue, Trainer Pro may require the appropriate documentation. Trainer Pro will not rely solely on the passage of time to confiscate eligible unused session value where doing so would conflict with the package promise or applicable law.
20. Training Location and Building Access
Clients are responsible for ensuring that the chosen training location permits personal training and for arranging any building access, guest registration, elevator access, parking permission, or similar requirement.
For condominium gyms and other shared facilities, the client is responsible for complying with building rules. If a trainer cannot access the location because required access was not arranged, the session may be subject to the 24 hour cancellation policy.
21. Equipment
Trainer Pro designs training around the client’s space and available equipment. A full home gym is not required for many programs. Unless Trainer Pro specifically confirms otherwise, clients should not assume that a trainer will bring fitness equipment to every session.
A trainer may recommend appropriate equipment where it would improve the client’s program.
22. No Guaranteed Fitness Result
Trainer Pro provides coaching, personalized programming, instruction, and accountability, but individual results vary. Results may be affected by consistency, nutrition, sleep, health, lifestyle, starting fitness level, effort, genetics, adherence, and other circumstances.
Trainer Pro does not guarantee a specific amount of weight loss, muscle gain, strength improvement, body composition change, pain reduction, or other particular result.
23. Assumption of Exercise Risk
Exercise involves ordinary and inherent risks, which may include soreness, strains, sprains, falls, aggravation of existing conditions, cardiovascular events, and other injury. By voluntarily participating, clients acknowledge the ordinary risks associated with physical exercise.
This acknowledgement does not exclude liability or waive a consumer right where exclusion or waiver is prohibited by law.
24. Client Conduct
Clients must treat trainers, staff, other clients, and property respectfully. Trainer Pro may suspend or terminate services where there is harassment, threats, violence, discrimination, sexual misconduct, unsafe behaviour, fraud, deliberate property damage, or another serious or repeated breach of these Terms.
Any financial consequence of termination remains subject to the client agreement and applicable law.
25. Payments to Trainers
Payments for Trainer Pro packages must be made through payment methods authorized by Trainer Pro unless Trainer Pro provides written approval otherwise.
A trainer is not authorized to change a client’s package price, payment schedule, guarantee, refund rights, or other contractual terms unless Trainer Pro confirms the change in writing.
26. Website Information and Promotions
Trainer Pro makes reasonable efforts to keep website information accurate. Trainer availability, package availability, service areas, prices, promotions, and other details may change.
Material terms of a promotion or guarantee will be disclosed in a manner intended to be clear and understandable. The specific written package terms accepted by the client govern the transaction, subject to applicable law and any representation that the law requires Trainer Pro to honour.
27. Testimonials and Client Stories
Reviews, testimonials, photographs, client stories, and examples reflect individual experiences. They do not guarantee that another client will achieve the same result.
Trainer Pro will obtain appropriate permission before using identifiable client content for promotional purposes where consent is required.
28. Electronic Communications
When a person submits an inquiry, Trainer Pro may contact that person by phone, text message, or email as reasonably necessary to respond to the inquiry, arrange a requested complimentary session, and administer requested or purchased services.
Promotional electronic messages will be sent only where Trainer Pro has the consent or other lawful basis required by applicable Canadian law. A recipient may unsubscribe from promotional communications at any time. Service messages relating to appointments, payments, account administration, safety, or an existing purchase may still be sent where reasonably necessary.
29. Intellectual Property
The Trainer Pro name, branding, website content, graphics, photographs, training materials, nutrition materials, program materials, and other proprietary content are owned by Trainer Pro or used with permission.
Materials provided to a client may be used for the client’s personal purposes. They may not be sold, republished, distributed, or commercially exploited without written permission.
30. Privacy
Trainer Pro collects, uses, stores, and discloses personal information in accordance with the Trainer Pro Privacy Policy and applicable Canadian privacy law. The Privacy Policy forms part of these Terms.
31. Third Party Facilities and Services
Trainer Pro does not own or control most condominium gyms, apartment fitness rooms, private facilities, or other third party locations where a client may train. Trainer Pro is not responsible for the operation, maintenance, cleanliness, security, or availability of a facility it does not control, except to the extent responsibility cannot legally be excluded.
The website may also link to third party websites or services. Their terms and privacy practices are governed by the applicable third party.
32. Limitation of Liability
To the maximum extent permitted by applicable law, Trainer Pro will not be liable for indirect, incidental, special, or consequential loss arising from use of the website or services where such liability may lawfully be limited.
Trainer Pro is not responsible for loss caused solely by circumstances outside its reasonable control, including a building closure, facility restriction, severe weather, power failure, government restriction, or similar event.
Nothing in these Terms excludes liability that cannot legally be excluded or limits a mandatory consumer right.
33. Events Outside Reasonable Control
Trainer Pro may need to reschedule or temporarily suspend a session because of circumstances outside its reasonable control. Where practical, Trainer Pro will make reasonable efforts to reschedule the affected session or provide an alternative trainer.
34. Changes to These Terms
Trainer Pro may update these Terms from time to time. The current version will be posted on trainerpro.ca with its effective date.
A change to website Terms will not retroactively remove contractual or statutory rights relating to an existing purchase unless the change is permitted by law and properly agreed.
35. Governing Law and Consumer Rights
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, except where the mandatory law of another Canadian jurisdiction applies.
Clients are encouraged to contact Trainer Pro first if a dispute arises so the parties can attempt to resolve it. Nothing in these Terms prevents a consumer from contacting a regulator, consumer protection authority, court, or other body where the consumer has a legal right to do so.
36. Severability and No Waiver
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
No provision is intended to waive a substantive or procedural right that cannot legally be waived. If these Terms conflict with a mandatory legal requirement, the mandatory requirement governs.
37. Contact Trainer Pro
Questions about these Terms, a package, cancellation, refund, or service may be directed to Trainer Pro Inc., 290 Caldari Rd, Vaughan, Ontario L4K 4J4, Canada. Email: hello@trainerpro.ca. Telephone: +1 (647) 775 0775. Website: trainerpro.ca.